Frequently Asked Questions
I have not received any emails about my order, was it placed?
I send out an order confirmation email shortly after placing your order so that you can make sure to have a receipt. If you did not receive one, and it is not in your spam folder, it is possible the order was not fully placed or that your email was entered incorrectly. Please contact me via our email at email@example.com and I'll make sure it gets sorted out.
Where is my order?
Please check your inbox for a shipping confirmation email. If this doesn’t work, please contact me at firstname.lastname@example.org I'll need the name of the recipient, the email address used to place the order, and the order number. Once I have that, I will get back to you with additional details on your order status.
My package is missing, what should I do?
If you have not received your package in a timely manner, it may have been lost in transit or is stuck in customs. Please email me at email@example.com so I can personally take care of your situation and get your items delivered ASAP! If your order is marked as delivered on the shipping company's tracking page, I am not responsible for missing parcels.
I received my order and noticed a mistake, how can I get it fixed?
If Jadenbree makes a mistake on your order, I will do everything possible to correct the blunder. Please contact me through my email firstname.lastname@example.org with your name, order number, and what error occurred (pictures encouraged!) so that I can make it up to you ASAP. In case the mistake was on the customer's side, you will need to cover the costs of reshipment.
I entered the wrong address/engraving/color, can I change it?
Please email me right when the order is placed. I may be able to correct the address. But for product variants, colours or engravings, I am not able to change it after the order is placed.
How long does shipping take?
Usually I'll ship your order within 2-5 business days from the time you placed it. It takes up to 10 business days per piece to be created due to its customized nature. After that, it will be shipped. During busy seasons it can take longer and shipping time estimates are always updated on your order page that you can access at any time.
International standard shipping generally takes about 2-4 weeks after your order is processed. I ship all of the packages out of United States, China, Europe or Russia, depending on the location from which you order. Exact shipping time is based on your proximity to those locations. I know customers are used to a 3-day shipping. I'd love to get there, but due to the drop shipping model, this is not something I can pull off at the moment. But I constantly work on improving my business model and things can quickly change for the better. If I can find a sustainable and better solution, I'll do it and let you know!
Do you ship worldwide?
Yes! I ship to most countries in the world. Packages shipped to international addresses generally take 2-14 weeks to arrive after your order is processed. Note that often orders will be passed to and delivered by your country's local post office.
Christmas delivery policy
Unfortunately, if you order in December I cannot promise to deliver your orders on time for Christmas as the processes and routine checks by customs in your country are out of our control. This time of the year is super busy in the shipping industry, so please know that I do my very best to get your package to you as fast as possible!
RETURNS & REPLACEMENTS
What should I do if I receive the wrong item(s)?
I sincerely apologize about that and know you were eagerly anticipating your order. The disappointment of receiving the wrong order is certainly frustrating, so I want make this right for you as quickly as possible.
Please contact me through my email email@example.com with your name, order number, a list of the item(s) you are missing and, if applicable, a picture of the wrongs items received.
I'm unsatisfied with my order, can I get a refund?
I'm really sorry that I didn't meet your expectations! I do not issue refunds if there's no mistake on my end, especially with regard to products that were customized. However, if I have done any mistake in terms of your engraving or color choice I'll be happy to make up for our mistake and resend the correct order to you.
Please email me at firstname.lastname@example.org with your request and detailed description of the situation.