Frequently Asked Questions
ORDER STATUS
I have not received any emails about my order, was it placed?
I send out an order confirmation email shortly after placing your order so that you can make sure to have a receipt. If you did not receive one, and it is not in your spam folder, it is possible the order was not fully placed or that your email was entered incorrectly. Please contact me via our email at contact@jadenbree.com and I'll make sure it gets sorted out.
Where is my order?
Please check your inbox for a shipping confirmation email. If this doesn’t work, please contact me at contact@jadenbree.com I'll need the name of the recipient, the email address used to place the order, and the order number. Once I have that, I will get back to you with additional details on your order status.
My package is missing, what should I do?
If you have not received your package in a timely manner, it may have been lost in transit or is stuck in customs. Please email me at contact@jadenbree.com so I can personally take care of your situation and get your items delivered as soon as possible. If your order is marked as delivered on the shipping company's tracking page, I am not responsible for missing parcels.
I received my order and noticed a mistake, how can I get it fixed?
If Jadenbree makes a mistake on your order, I will do everything possible to correct the blunder. Please contact me through my email contact@jadenbree.com with your name, order number, and what error occurred (pictures encouraged) so that I can make it up to you ASAP. In case the mistake was on the customer's side, you will need to cover the costs of reshipment.
I entered the wrong address/color etc. - can I change it?
Please email me right when the order is placed. I may be able to correct the address. But for product variants or colours I am not able to change it after the order is placed.
SHIPPING
How long do fulfilment and shipping take?
Usually, it takes about 2-5 business days to produce and fulfill an order using a reliable print-on-demand process before it's shipped out. This applies to apparel like t-shirts as well as print products like posters and postcards. After that, shipping time depends on where the order is going. Exact shipping time is based on your proximity to those locations.
Europe: 4-10 business days
United States & Canada: 5-12 business days
Rest of the world: 5-20 business days (varies by location and customs)
During busy seasons it can take longer and shipping time estimates are always updated on your order page that you can access at any time.
I know customers are used to a 3-day shipping. I'd love to get there, but due to the print-on-demand business model, this is not something I can pull off at the moment. But I constantly work on improving the processes and things can quickly change for the better. If I can find a sustainable and better solution, I'll do it.
Do you ship worldwide?
Yes! I ship to most countries in the world. Packages shipped to international addresses generally take 4-20 business days to arrive after your order is processed. Note that often orders will be passed to and delivered by your country's local post office.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking link (when available) so you can follow your package's progress from the Jadenbree website: jadenbree.com/apps/parcelpanel
Christmas delivery policy
Unfortunately, if you order in December I cannot promise to deliver your orders on time for Christmas as the processes and routine checks by customs in your country are out of our control. This time of the year is super busy in the shipping industry, so please know that I do my very best to get your package to you as fast as possible!
RETURNS & REPLACEMENTS
What should I do if I receive the wrong item(s)?
I sincerely apologize about that and know you were eagerly anticipating your order. The disappointment of receiving the wrong order is certainly frustrating, so I want make this right for you as quickly as possible.
Please contact me through my email contact@jadenbree.com with your name, order number, a list of the item(s) you are missing and, if applicable, a picture of the wrongs items received.
I'm unsatisfied with my order, can I get a refund?
I'm really sorry that I didn't meet your expectations! I do not issue refunds if there's no mistake on my end. However, if I have done any mistake in terms of variants I'll be happy to make up for the mistake and resend the correct order to you.
Please email me at contact@jadenbree.com with your request and detailed description of the situation.